HOW IT WORKS

Working with Design Wheelz is easy. Here’s how it’s done.

WORKING WITH DESIGN WHEELZ

ORDER YOUR PROJECT

Visit our Sales Floor to choose your design project. Add it to your shopping cart and check out when you’re finished shopping. At checkout, we only require you to pay 50% upfront. Enter in promo code 1stpayment during checkout. We accept credit card and PayPal. Upon project completion, you will receive an invoice for the remaining balance to be paid in full within 10 days of receipt of the invoice. Read our Terms and Conditions for full details on billing and procedures.

GETTING STARTED

You will need to assign one dedicated person from your organization (if applicable) to work with Design Wheelz. The email entered when setting up your account or at checkout should be this person’s email. This person will communicate all revisions and be responsible for approvals and all project communication. This person should have the authority to approve projects and discuss invoicing. If your organization requires multiple people be involved in your design project(s), your dedicated representative should collect all details and revisions from all pertinent people in your organization and communicate for everyone with Design Wheelz.

After purchase, you will be prompted to fill out an intake form related to the project you’ve selected. So be prepared when making your purchase and allow yourself time to get this done. Be as detailed as possible when filling out the intake form. This will help to provide a road map for our designers so we can deliver the best design, the way you want it. Once received by Design Wheelz, your project timeline begins and you will receive your first proof based on the turnaround outlined in your project’s description on the Sales Floor. We will not start your project until we receive the completed intake form, so please ensure you get it submitted completely and accurately to avoid any delays in your project. You may be contacted by a designer to review the intake form and discuss any questions.

THE PROOFING PROCESS

This is where we work together. Our goal is to make the revisions process as quick and easy as possible. With a little help from you, it should move pretty smoothly. You will receive your first proof, V1, for review. You should review the proof carefully and submit all your edits digitally together in one email to minimize confusion for designers, reduce the number of editing rounds and expedite the revisions process. If you are representing multiple people from your organization, remember to consult any necessary parties and collect all their edits as well. Submit theirs, along with yours, together in one email to Design Wheelz. Next you will receive the next proof, V2. You should follow the same process for each round of revisions. We try to keep the revisions to 3 rounds. So the more you can help us with this, the faster your project(s) will move along. Please remember to check spelling and look for other errors on each proof. Although we do our best to ensure you receive accurate proofs, we are human and may miss something.

APPROVAL

It’s time to cross the finish line! Once you are happy with your project(s), you should approve it (them). You will need to provide approval in writing by either signing and emailing the approval form to Design Wheelz or providing your written approval in an email to Design Wheelz. Remember to check your proofs carefully. Once you approve your design, Design Wheelz will no longer be financially responsible for any errors missed by you in the proofing process. You must approve all projects before we will move forward with finishing your project(s). Once approved, Design Wheelz will follow your instructions from the intake form on what to do with your project. Along with your approval, please alert Design Wheelz to any submission changes should they occur throughout the course of the project. That’s it we’re all done. We hope at this point you are happy and will choose to use us again for your next project!

 

NON-DISCLOSURE

If you need a non-disclosure agreement signed by Design Wheelz for your project, just upload it to the Google Drive folder that we will share with you at the start of your engagement with DW and notify your DW contact that the NDA needs to be signed and returned.

WHAT TO EXPECT

Here at Design Wheelz, we use Asana to manage our projects. Asana is a free project management software program you can access from any computer, anywhere. There’s nothing to download, nothing to buy, just login and go. You will be added to an Asana Project dedicated to your order to help with overseeing the workflow. We will use the email address you provide during checkout. With Asana, you will be able to view the progress of your project as it develops and know when we are waiting on you to move forward. When we need something from you, you will be assigned a task that can be checked off when you’ve completed it. We also have our own set of tasks so you can follow along and always know what’s going on with your project.

FREQUENTLY ASKED QUESTIONS

What if I don't like the design?

At Design Wheelz, we try our best to bring your visions to life with our expertise and mad skills. The initial payment is 50% of the total cost of the project(s). This pays for our time invested in the initial research, strategy and design time and is non-refundable. However, in the event you just are not happy with the end product, after we’ve exhausted all attempts to meet and exceed your expectations, Design Wheelz will not charge you the remaining 50% balance due on your project. We will, however, keep the 50% you paid at the time of purchase. No files, design or copyright rights will be released from Design Wheelz to you. We want to make every effort to ensure your happiness and satisfaction with our product.

What are native files?

Native files are the original design files a project is designed in. Design Wheelz designs using Adobe products including Photoshop, Illustrator, InDesign, Acrobat and WordPress. Design Wheelz’s native files will be from one of these software programs.

What are vector files?

Vector graphics are created from points, lines, shapes and curves that are based on mathematical formulas. These elements are filled with color, blends, tints or gradients, and lines have a stroke attribute such as a solid or dashed line with different thicknesses and colors. Vector files can be sized as large or as small as needed without losing quality or resolution. Vector graphics come in the form of .AI (Illustrator) or .EPS (Encapsulated Post Script) files. Vector files must be saved out of Illustrator or similiar vector program. EPS files can not be saved from Photoshop or other like raster programs.

DON'T BE SHY

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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